• 

  We Have Your Safety In Mind

  All transactions take place on our bank's secure servers thus ensuring no risk payments.

• 

  Your Privacy Is Secured

  Our privacy policy is as simple as it is secure: We do not sell or divulge your personal details to any third parties. Not Now. Not Ever.

• 

  Low Rate Guarantee

  We strive to offer the lowest rates. Either in daily rates, with special promotions or by value added services such as free transfers. Keep in mind that our rates are inclusive government tax and service charge.

• 

  Excellent Customer Service

  Quick and responsive customer service. Email us, call us, skype us, chat with us. We are here to help.

•  

Cancellations
If you do not wish to keep a reservation you must send us your cancellation request via the above link saying "CANCEL OR AMEND A RESERVATION" or by clicking here. We will not accept any other means of cancelling a booking, including via chat, skype, phone, fax or by sending a standard email.

Failure to follow above procedure will result in you being subject to the conditions described above, so it is imperative that you let us know as early as possible.


Minimum Stay Booking Conditions
On our website we clearly mention the individual hotel's minimum stay requirements for Holiday Periods and Peak Season Periods. If a booking is submitted that does not meet these requirements, we will process the reservation using the details submitted, but further payment will be required in order for the reservation to meet the mininum requirements and this payment will be requested after initial payment has been completed. Failure to pay the second amount will result in complete forfeiture of deposit/payment and be subject to our cancellations terms. No exceptions.


Amending your reservation
Due to the significant work in amending key elements of a reservation, such as check in and check out dates an amendment fee will be applicable for changes to a reservation. Please note the changes in duration of stay or number of rooms fall in under cancellations and not amendments.


Cancellation Terms
We do not charge any cancellation fee for rooms that have not been confirmed. A confirmed room means that you have either made a deposit, pre-authorized your credit card or made full payment. Once your room has been confirmed and you have made a deposit, pre-authorized your credit card or made full payment, you are subject to the cancellation policies detailed below.

Important Cancellation Note
The conditions listed below are standard cancellation terms and are not applicable to all hotels.

Many smaller hotels have more stringent cancellation policies and may not offer the the same refund as listed below or any refund at all. Please note that generally deposits are non-refundable.

STANDARD CANCELLATION POLICY
45+ DAYS PRIOR TO CHECK IN	07% Processing Fee Please Check Your Hotel
44 - 30 DAYS PRIOR TO CHECK IN	12% Processing Fee Please Check Your Hotel
29 - 15 DAYS PRIOR TO CHECK IN	15% Processing Fee Please Check Your Hotel
14 - 0 DAYS PRIOR TO CHECK IN	Case By Case
NO SHOW	No refund
EARLY CHECK OUT	Case By Case

By making deposit or full payment, you agree that it is your responsibility to inquiry about a hotel's specific policy if you require it. Please request specific policy here.

We advice all our guests to ensure that you sign up for a travel insurance which covers hotel cancellation fees or cases in which there are no refunds. Such insurance is readily available as an option with most insurance companies. In case of island bookings we cannot be responsible for missed boat transfers for any reason. Last minute cancellations are not accepted and no refund in such cases. If we have to pay the hotel, you have to pay us.


Reservations
All reservations are subject to availability at the time of request.

It is your responsibility to verify that all reservation details are complete and correct prior to making any payment. www.altomthailand.com shall not be responsible for any loss or delay (direct, indirect or consequential) or third party claims (including any cancellation fees) caused by any incorrect or incomplete details in your reservation request.

Making payment through our online payment gateway OR entering your credit card information on the server shall be regarded as your firm confirmation of arrival. Should you fail to fulfill your booking, for all circumstances, the cancellation and no-show policy will be applied.

Hotel room availability has been given to us in good faith. In the event that the hotel or services are not available, www.altomthailand.com shall endeavour to remedy the case by offering alternative services. However, www.altomthailand.com shall not be responsible or become liable in contract or tort for any damage, loss, delay to person or property, additional expenses or inconvenience caused directly, indirectly or as a consequence of such issue.


Refunds
All refunds are subject to above mentioned cancellation terms and conditions. Refunds will be made in the form of a credit entry to your card account only or if payment was made by bank transfer via PAYPAL.

The refund amount shall be confirmed to you before the cancellation transaction is processed. You acknowledge and accept that www.altomthailand.com and its affiliates shall not be liable for, or responsible for any foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the refund amount to your local currency.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 7 - 31 business days for the proceeds to arrive in your account.


Hotels
Hotels listed on our portals are chosen by taking into consideration their classification, location and price. The hotel's classification in stars mentioned in our portals is the one stated by the hotel itself and may be changed at anytime.

We have taken every reasonable precaution to ensure that the information is fair and correct at the time of publishing, and the facilities are available as described for each hotel or resort. However as we do not own or control the accommodation, we exclude liability for subsequent alterations and the withdrawal or amendment of facilities.

Please also be aware that the hotels are under renovation from time to time. Hotels take all possible steps to limit disruption to their guests. We cannot accept requests for refunds where a hotel is carrying out renovations whilst a guest is resident.


Check In/Out Time
The check in and check out time varies and depends on the hotel's own policy. In general, check in and check out time is at twelve noon (12:00 PM). However, in some regions, the hotel will only permit check-in from 15:00 or even 16:00 onward and check-out at 10:00. Hotels reserve the right to charge for periods when the room is occupied outside their normal check-in and check-out time.

You understand and agree to adhere to the hotel's own policies on the check-in and check-out time, and release www.altomthailand.com from any claims in relation to it.


Suitability of Hotel
We do not represent that any travel product or service set out on our web site is suitable for you. You release www.altomthailand.com from any claims in relation to the travel products and services described on the web site, including claims that the products or services are not suitable.


Payment
You will require a valid credit card for your reservation. The cardholder must be one of the guests checking-in or must sign our card authorization form and fax this to us within 24 hours.

The hotel will ask for a valid credit card again on check-in. This is to cover incidental expenses like additional meals, drinks, laundry, etc. You will remain responsible for payment of all such extra charges direct to the hotel.


Extension of stay
Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices. (Hotel will charge you full walk-in rates).


Shortening your stay before arrival
Shortening your stay before arriving at the hotel is subject to the cancellation terms as stated above or the hotel's individual terms. If you wish to shorten your stay you must send us the request via the above link saying "CANCEL OR AMEND RESERVATION" or by clicking here. We will not accept any other means of cancelling a booking, including via phone, fax or by sending a standard email.


Shortening your stay after check in
It is standard policy that www.altomthailand.com must pay the hotel or supplier prior to your check in. Therefore in case you need to shorten your stay any refund will only be made if the Hotel or Supplier accept to refund www.altomthailand.com Furthermore you are responsible for contacting us regarding the matter while at the hotel and during business hours, so we can verify that the hotel accepts to refund us.

Please note that any accepted refunds may still have applicable fees.


No Show (Non-use of reservation)
If, for any reason you don’t utilise your reservation and fail to contact us to cancel it, we do not refund any monies pertaining to said booking. The reason for this is that as far as the hotel is concerned the room is booked and they cannot let anyone else occupy it, in case you arrive. Thus the room is held, un-occupied, until they are notified otherwise.


What is your credit card payment procedure and how safe is it?
We use Secure Socket Layer (SSL) technology to encrypt all information. All secure transactions take place on our secure server. All payments are subject to a credit card surcharge.


Unavailability of reservation
From time to time availability can change daily, even hourly and not all resorts actually hold a reservation, therefore in the event that we receive the deposit/payment too late, we reserve the right to cancel your payment/deposit and/or offer alternative accommodation. In the event, that you do not wish to accept an alternative solution we will cancel the payment in full. We strive to solve all reservation problems promptly and dilligently to the guest's satisfaction.


Failure to pay the balance of a booking
If the hotel you have booked requires full pre-payment and initially you only paid a deposit then please take note of the date of which the balance is payable. Failure to pay your balance payment on time may result in cancellation of your booking and loss of your deposit. When you login to your account you can see the due date of any balance to be paid and we strive to send reminders. Unfortunately we cannot be responsible for missed emails and it is your responsibility to pay the balance regardless of receiving a reminder payment.


Email Receival
It is your responsibility that you are able to receive our emails. We cannot be responsible for missed emails sent from "book@roomseller.com" due to your spam/junk filters. Pleae ensure that you add our email address to your white/accepted list of emails addresses you wish to receive mail from.


Rates
We offer both discounted prepaid rates. Taxes and service charges are generally inclusive in the room rates. Many of our discounted rates do not allow for hotel membership or Frequent Flyer points accrual.

Currency conversions are based on approximate exchange rates at the time of booking and should be used for approximate guide only.

Some rates have special requirements such as AAA membership or Senior Citizen proof of age at check-in. Verify that you qualify for the rate that you have booked. Hotel properties are not obligated to honour this rate if you do not qualify.


Rate Changes
All fares and prices quoted are correct at the time of publishing. Such fares, prices, international rates of exchange, government taxes and any other factors outside our control are subject to change, which in turn may affect room rates quoted.

Regardless of a deposit or full payment having been made, any increase in the rates must also be paid by the customer. If such increase is unacceptable, the customer retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering www.altomthailand.com cancellation cost.


Special Events Rates
For some Special Events rates quoted may be above normal rates. Should any Special Events dates change or new Special Events rates apply, we will notify you of such changes and invoice you at the revised rate. Such revised rates may be applied to all bookings, including those made prior to the change. A minimum stay may also be required during the special events

The Special Events include, but are not limited to, trade fairs, exhibitions, conferences, symposiums, congresses, religious-athletic and artistic events, carnival, local public holidays such as Songkran or Golden Week, Easter, Christmas and New Year.


Credit Card Payments
Due to our low rates all credit card transactions are subject to a 4% card recovery transaction fee which is added to the total payment.


Claims
You should contact us immediately if you have any problems with your reservation upon arrival or during your stay. These claims must be reported while services purchased from www.altomthailand.com are still valid, for remedial action to resolve any problem or irregularity at that time.

All claims must be reported in writing and in every possible detail. Only if such a claim has been lodged will www.altomthailand.com fully investigate and act on any complaint.

Should you fail to report to us the problems or claims within 6 hours from its time of occurrence, it shall be deemed that you agree to release www.altomthailand.com from any damages incurred therefrom.

We cannot accept any responsibility for matters reported to within reasonable time, especially after you have already left the hotel.


Disclaimer
1. We makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.

2. We hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website.
3. While We makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

QUESTIONS & ANSWERS (FAQ)

How do I find and reserve a hotel with your service? What happens when my reservation is placed? Can I make a reservation directly through the hotel? How long does it take to check if a room is available? Are your hotel rates per room or per person? What is the hotel policy for children? What is your credit card payment procedure and how safe it is? Why do I need to provide additional documents during the payment process? What is your cancellation policy for a hotel reservation? Who operates your website? How can I be sure that I am using a legitimate service? I have made a payment but my control panel does not show it I want to shorten my stay? I want to extend my stay? What if I don't like the hotel when I arrive there? My duration of stay has changed compared to what I ask for when I login, why? When I login, the hotel I requested is not the hotel showing in my account, why?

We are a fully bonded online travel agent, licensed to operate in Asia and is duly registered with the Thailand Ecommerce Board and The Department of Commerce. A respectable business have to be able to accept credit cards online and that in itself requires a valid business license, fixed address and a total of 100,000 USD deposit with our banks.

We have also been thoroughly vetted by the internet's foremost security vetting company: NETWORK SOLUTIONS. Their trust sign provides consumer protection of up to 1,000,000 USD when using our site.

+66-2-965-7411 +66-8-9832-9961 (8.00 - 18.00) Although we standby via phone the recommended contact method is email due to clarify and to avoid misunderstandings.

General/Booking Enquiries Only No amendment/cancellation questions. Please use the correct form.

+66-2-965-7411 +66-8-9832-9961 (8.00 - 18.00) Although we standby via phone the recommended contact method is email due to clarify and to avoid misunderstandings.

Cancellations/Changes Only No general booking questions. Please use the correct form.